Refund policy
Returns for Orders Within Norway and EU
We accept returns within 14 days of delivery.
To receive a full refund, returned items must be:
- Unworn and unused
- In original condition
- Returned with all original tags attached
- Returned with the original jewelry box, pouch and packaging
- Free from scratches, marks, perfume, cosmetics or other signs of wear
Please handle jewelry with care when inspecting it. Items showing signs of wear, use, damage or handling beyond what is necessary to inspect the product may be subject to a deduction in refund corresponding to the loss in value, in accordance with applicable consumer legislation.
Earrings
For hygiene reasons, earrings must be handled with particular care. Earrings must not be worn.
Earrings showing signs of wear or use, including signs that they have been inserted into the ear, may be considered to have a reduced value and may therefore not qualify for a full refund.
This does not affect your statutory rights in the event of a defective or incorrect product.
Sale Items
Sale items purchased online are covered by the statutory right of withdrawal where applicable. The same return conditions regarding condition and handling apply.
How to Start a Return
To start a return, please contact us at:
If your return is approved, we will send you:
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Instructions on how and where to send your package
Returns sent without prior approval will not be accepted.
Return Shipping Costs
Return shipping costs are the responsibility of the customer.
Symphony Gems does not cover return shipping fees.
Refunds
Once we receive and inspect your return, we will notify you whether the refund has been approved or rejected.
If approved:
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Your refund will be issued to the original payment method
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Refunds are typically processed within 10 business days
Please note that it may take additional time for your bank or payment provider to process the refund.
If more than 15 business days have passed since your return was approved, please contact us at:
Damaged or Incorrect Items
Please inspect your order upon arrival.
If your item is defective, damaged, or incorrect, contact us immediately at:
We will evaluate the issue and make it right as quickly as possible.
Uncollected Packages
Please make sure your order is collected before the carrier’s pick-up deadline.
If a package is not collected and returned to us, Symphony Gems reserves the right to charge the customer for the return shipping cost.