Refund policy
Returns for Orders Within Norway
We offer a 14-day return and exchange policy for orders within Norway.
To be eligible for a return or exchange:
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The item must not have been used
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The original tag must still be attached
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The item must be returned in its original packaging
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The product and packaging must be in the same condition as when received
Returns that show signs of use or damage may be refused.
Returns for Orders Within the EU
We accept returns from EU customers within 14 days of delivery.
To be eligible for a return:
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The item must be unused
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The original tag must still be attached
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The product must be returned in its original packaging and condition
Customers are responsible for return shipping costs when returning items from the EU.
Allowing EU returns helps ensure a safe and confident shopping experience, while keeping return handling fair for both customers and our business.
Non-Returnable Items
For hygiene and safety reasons, we do not accept returns on:
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Earrings
Additionally, sale items are final sale and cannot be returned or refunded.
How to Start a Return
To start a return, please contact us at:
If your return is approved, we will send you:
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Instructions on how and where to send your package
Returns sent without prior approval will not be accepted.
Return Shipping Costs
Return shipping costs are the responsibility of the customer.
Symphony Gems does not cover return shipping fees.
Refunds
Once we receive and inspect your return, we will notify you whether the refund has been approved or rejected.
If approved:
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Your refund will be issued to the original payment method
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Refunds are typically processed within 10 business days
Please note that it may take additional time for your bank or payment provider to process the refund.
If more than 15 business days have passed since your return was approved, please contact us at:
Damaged or Incorrect Items
Please inspect your order upon arrival.
If your item is defective, damaged, or incorrect, contact us immediately at:
We will evaluate the issue and make it right as quickly as possible.
Uncollected Packages
Please make sure your order is collected before the carrier’s pick-up deadline.
If a package is not collected and returned to us, Symphony Gems reserves the right to charge the customer for the return shipping cost.